Cancellation Policy (Individual Guests)
Date of Cancellation Notice / Cancellation Fee (% of Room Charge)
1 day prior to arrival / 20%
On the day of arrival / 80%
No-show (without contact) / 100%
Cancellation Policy (Group Guests – 10 guests or more)
Date of Cancellation Notice / Cancellation Fee (% of Room Charge)
30 to 15 days prior to arrival / 30%
14 days prior to arrival / 50%
1 day prior to arrival / 100%
On the day of arrival or no-show 1/ 00%
Notes:
※ A "group" refers to a reservation of 10 guests or more.
※ Different cancellation policies may apply for special accommodation plans (e.g., non-refundable, early bird offers) or reservations made through travel agencies or online booking sites. In such cases, the terms specified in those plans will take precedence.