Frequently Asked Questions

Frequently Asked Questions

About Reservation

  • Is there a Cancellation Fee?
  • Can I be put on a waiting list for cancellations?
  • Do you have baby bed?
  • Can minor stay in the hotel?

About Luggage

  • Can I leave my luggage before Check-In and/or after Check-Out?
  • Can I send my luggage to the hotel?
  • Can I send my luggage from the hotel?
  • Can you keep our valuables?
  • Is it possible to leave refrigerated or frozen items with the hotel?

About Payment

  • When do I need to pay?
  • What kind of credit cards can we use at your hotel?

About Check-in and Check-out

  • Is the front door open 24 hours?
  • What time is check-in/check-out?
  • What is the latest time to check in?
  • Can I check in early?

About Hotel Facilities

  • Is parking available at the hotel?
  • Is there a dry cleaning service available?
  • Is there a convenience store near the hotel?
  • Do you have Wi-Fi? Is it complimentary?

About Your Stay

  • Do you have breakfast?
  • Can you accommodate food allergies?